iQor opens second call center in India

New Delhi iQor Inc. (formerly IRMC), a provider of call center services, has announced the opening of its second call center in India. The company plans to employ more than 1,000 people by the end of 2008, nearly doubling its operations in India.

Vikas Kapoor, president and CEO of iQor, said, “India is well-established in the call center industry and we are pleased to have increased our footprint so quickly and dramatically over the last 18 months.”

Rakesh Kumar, COO, global retention operations at iQor, stated, “We have the best rate of employee retention in the industry, especially in our India operations. The simple reason is that we don’t offer just a job, but a career with opportunities to grow—financially, in responsibility and in title—within the company. We also offer our employees the unique opportunity to work in other iQor offices anywhere around the world.”

Kpoor, added, “Our business is growing and we plan a second wave of global expansion of talent this year. We will create more jobs in the Philippines, India, North America and other locations. Our people may physically sit in one location – whether it’s Ohio or Delhi – but they are truly global workers, providing service to people 24/7, wherever they may reside.”

iQor